VIP Wholesale ("we", "us", or "our") operates VIP Wholesale UK website and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
- Personal Identification Information: name, email, phone, billing/shipping address, company name, VAT number (if applicable).
- Payment Information: credit/debit card details are handled securely by our payment processor (we do not store full card numbers on our servers).
- Account and Usage Data: login details, order history, preferences, IP address, browser type, device information.
- Communications: messages you send to us (support requests, inquiries).
2. How We Use Your Information
- To process and fulfil orders (including shipping and invoices).
- To communicate about orders, products, promotions, and support.
- To improve our website, products, and services.
- For compliance, legal, and security purposes.
- To send marketing communications where you have opted in (you can opt out anytime).
3. Legal Basis for Processing (UK/EU)
- Performance of a contract (fulfilling orders).
- Legitimate interests (improving our services, fraud prevention).
- Consent (marketing communications, cookies where required).
4. Sharing Your Information
- With payment processors, courier/shipping partners, and ERP/order management systems.
- With service providers (IT, analytics, customer support) under confidentiality agreements.
- In connection with corporate transactions (mergers, acquisitions) if required.
- Legal compliance and safety when required by law.
5. Data Security
- We use industry-standard security measures (encryption in transit and at rest where possible).
- Regular security assessments and access controls.
6. International Transfers
- If data is transferred outside the UK/EU, we rely on appropriate safeguards to ensure data protection.
7. Your Rights
- Access, correction, deletion, restriction of processing.
- Data portability.
- Objection to processing or automated decision-making (where applicable).
- Withdraw consent (for marketing).
- Right to lodge a complaint with supervisory authorities.
8. Cookies
- We use cookies to enhance user experience, analyze site usage, and support marketing efforts.
- You can manage cookie preferences via your browser settings or our cookie banner.
9. Retention
- We retain personal data for as long as necessary to fulfill the purposes described, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Children
- Our services are not intended for children under 16. We do not knowingly collect data from children.
11. Changes to This Policy
- We may update this Privacy Policy from time to time. We will notify you of changes as required by law.
12. How to Contact Us
- Email: kpsconsultancyltd@gmail.com
- Phone: + 44 7951 876018